Returns & Exchanges
At Stoko, we want you to be completely satisfied with your fashion finds, which is why we offer a 30-day window for hassle-free returns on all original-condition items. Please ensure all tags remain attached and garments are unworn to qualify for a full refund or exchange.
Initiate Your Request
Visit our online returns portal and enter your order number and email address to select the items you wish to send back.
Package Your Items
Place the items in their original packaging, ensuring all tags are intact, and include the packing slip provided in the portal.
Ship It Back
Affix the prepaid shipping label to your package and drop it off at any authorized courier location near you.
Receive Your Refund
Once our team inspects the returned items, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing